Terms and Conditions

Introduction

Welcome to Marwa. By using our website and services, you agree to these terms and conditions. Please read them carefully before using our services.

Acceptance of Terms

By using this website, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using the site on behalf of a company or organization, you confirm that you have the authority to agree to these terms on its behalf.

Services Provided

We provide an e-commerce platform that allows you to:

  • Browse and purchase listed products
  • Create a personal account and manage orders
  • Secure online payment
  • Track order and shipment status
  • Access customer support

Accounts and Registration

When creating an account, you must:

  • Provide accurate and up-to-date information
  • Keep your password confidential
  • Notify us immediately of any unauthorized use of your account
  • Update your information when necessary

Orders and Payment

Placing Orders

All orders are subject to availability and acceptance on our part. We reserve the right to refuse or cancel any order.

Pricing

Displayed prices include VAT and are subject to change without prior notice.

Payment

We accept the approved payment methods displayed at checkout. Payment must be completed to confirm the order.

Shipping and Delivery

  • We strive to deliver orders within the specified timeframe but do not guarantee specific delivery times
  • Shipping fees are determined based on location and order size
  • Risk transfers to you upon delivery
  • You must inspect the order upon receipt and report any issues immediately

Returns and Exchanges

Products may be returned under the following conditions:

  • Within 14 days from the date of receipt
  • Product is in original and unused condition
  • Original packaging and accessories are included
  • Purchase invoice is attached

Non-returnable products: Personal items, food products, customized products.

Permitted Use

The website must only be used for legal purposes. The following is prohibited:

  • Using the website for any illegal activities
  • Sending harmful or offensive content
  • Attempting to hack or damage the website
  • Violating intellectual property rights
  • Creating fake or multiple accounts

Intellectual Property

All website content is protected by copyright and trademarks. No content may be used or reproduced without prior written permission.

Disclaimer

We strive to provide accurate information but do not guarantee the website is free of errors. We are not responsible for any direct or indirect damages that may result from using the website.

Applicable Law

These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia. Any dispute that arises will be subject to the jurisdiction of Saudi courts.

Modifications to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via the website or email.

Contact Information

For questions about these terms and conditions, please contact us:

Email: support@example.com

Phone: +966 50 123 4567

Address: Riyadh, Kingdom of Saudi Arabia

Last updated: 02/06/2026